Shipping & Returns

Shipping and Return Policy.

Shipping Information:

1. Processing Time:

- Orders are typically processed within 1-2 business days after payment is confirmed.

2. Shipping Methods:

- We offer standard shipping options.
- Standard shipping usually takes 5-8 business days.

3. Shipping Costs:

- Shipping costs are calculated at checkout based on the weight and destination of your order.
- Enjoy free standard shipping on orders over $75 (excluding taxes and discounts).

4. Order Tracking:

- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Use the tracking number to monitor your shipment's progress.

5. International Shipping:
- We currently only ship within the United States. For international shipping, please contact our customer service.

Return and Exchange Policy:

1. Return Process:

- Contact our customer service team at Aromi@fabianahoutmann.com to initiate the return process.
- Please include your order number, the reason for the return, and any relevant details.

2. Refunds:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

3. Exchanges:

- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, contact our customer service team.

4. Damaged or Incorrect Items:

- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order for a prompt resolution.

Contact Information:

If you have any questions or concerns about our Shipping and Return Policy, please contact our customer service team at Aromi@fabianahoutmann.com